Shipping & Returns


All orders here in toplevejewelry.com.ru are Shipped Free Worldwide with EMS/China Post/HongKong Post and no Additional Handling costs will be charged.

Delivery Time

1. After placing an order on our website it will take up to 24 hours to process your credit card transaction and confirm your order information, please make sure your correct contact information (Email address, Phone number, etc.) which you will be contacted to confirm your order.

2. Once your order has been approved for shipment it is forwarded for shipping the next business day. You will receive a shipping tracking number via email when your order is shipped from our warehouse.

3. We ship free of charge via EMS/China Post/HongKong Post. The delivery time for countries USA, Australia, most countries of South America will be 2 to 4 weeks. For European countries the delivery will take 2 to 5 weeks. In most cases (90%) the delivery time is 2 weeks.

4. Alternatively, the UPS/FedEx/DHL shipping options are available if you would like to have your purchased items more quickly. Simply specify your request at the checkout page and pay the additional fee for shipping, we will do the rest.

Shipping Restrictions

If you pay through our merchant credit gateway, we ship only to the credit card billing address unless a secondary shipping address is registered with the credit card company. If your billing address is a P.O. Box then you must provide us with a physical address by email. Our Customer Support Service is always available for you and will answer your inquiries within less than 12 hours.

Lost Package Policy

If a package did not arrive in 8 weeks after the shipping date, then this package is treated as Lost. In this case a new package will be shipped to the customer provided we are able to give the same items as those purchased by the customer. If we are not able to provide the same items to substitute the lost ones we will either propose to the customer similar items or refund their cost as it will be mutually agree with the customer. If one or more items neither the same nor similar are available to be shipped, the customer can request to cancel the order entirely, thus the total cost of the order will be fully refunded.

Custom Clearance

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also, we may provide certain order, shipment and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws. Sometimes our local Customs authorities require us to state the value of the gift item directly on the package.

Warning to Frauds and Scammers

We will verify every piece of information you give us prior to shipping any products. Fraud is a crime and we will prosecute to the extent of the law. Our Enterprise Class UNIX system does an outstanding job of logging access. We will forward this data and delivery addresses to the city, state, federal and Interpol authorities. If your return address is web based email (I.E. Hotmail, yahoo mail, etc.) you must provide us with a contact phone number that you can be reached in the hours following your order.


Before returning items to us, please read and follow the instructions below. You can also contact our customer sales representatives, they will be glad to help you.

Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

toplevejewelry.com.ru reserves the right to charge a handling fee on all returned products.

All returns must be sent back within 7 days (from the date products were received). We only accept products in their original condition.

Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service via the Help Center and obtain a "Product Return" form that must be included with your package.

Mis-shipped products: For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.

1. Return for full refund
--Products with quality problem in 10 days (from the date products were received) can be returned and refund.
--Customer need to send the products back to us, when we receive the products, we will give you a full refund.

2. Replace
--Products with quality problem in 30 days (from the date products were received) can be returned and replaced.
--Customer need to send the products back to us, when we receive the products, we will replace new ones and ship back to customer.
--We will pay shipping fee for the replaced products we ship to the customer.

3. Repair
--Products with quality problem in 1 year (from the date products were received) can be returned and repaired.
--Customer need to send the products back to us, when we receive the products, we will repair and ship back to customer.
--We will pay shipping fee for the repaired products we ship to the customers.

4. Return and partial refund
--Because the international shipping fee is very high, so we do not give full refund for returns without quality problems, like "not like the picture", "not as imagining" or just "not satisfied".
--We will reduce the shipping fee from the order total amount, that means a partial refund.